Terms of Use

These Terms of Use ("Terms") form a binding agreement between you and Nunu Company ("Lumo", "we", "us"), with offices at Av. Ayrton Senna, 200, sala 605, torre 2, Rio de Janeiro – RJ, Brazil, and govern your access to and use of the Lumo websites, web app, mobile apps, APIs, and any related services (collectively, the "Service"). By creating an account, clicking "I agree", or using the Service, you confirm that you have read, understood, and accepted these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

You must be at least 13 years old (or the minimum digital-consent age in your country, whichever is higher) to use Lumo. If you are under 18, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf. The Service is not directed at children under 13, and we do not knowingly collect data from them.

You are responsible for the activity that happens under your account, for keeping your credentials confidential, and for notifying us promptly if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms, are used fraudulently, or pose a security risk to other users.

Lumo lets you create images and videos using third-party AI models (including, without limitation, Veo, Kling, Gemini, and GPT-Image). Model availability, quality, and pricing may change as providers update or deprecate models. We do not guarantee that any specific model will remain available.

Generative AI is probabilistic — outputs can be inaccurate, unexpected, or look different from what you asked for. You are responsible for reviewing every output before using it.

Some features require credits or an active subscription. Credit packs are one-time purchases; subscriptions renew automatically at the interval shown at checkout until canceled. You can cancel at any time from your account settings — cancellation takes effect at the end of the current billing period.

Except where required by law, payments and unused credits are non-refundable. Taxes may apply based on your billing country. Mobile subscriptions purchased through the App Store or Google Play are governed by those platforms' billing terms.

"Inputs" means any prompts, reference images, audio, or other material you provide to the Service. You keep ownership of your Inputs. By submitting Inputs you grant Lumo a worldwide, non-exclusive, royalty-free license to host, transmit, and process them solely to operate, secure, and improve the Service, and to forward them to the third-party model providers needed to generate your outputs.

You confirm that you have all rights necessary to submit your Inputs — including any depicted person's consent — and that your Inputs do not infringe anyone else's rights or violate any law.

Subject to your compliance with these Terms and the underlying model provider's terms, you own the outputs you generate through the Service and may use them for personal or commercial purposes. Because AI models can produce similar outputs for different users, we cannot guarantee uniqueness or that outputs are clear of third-party claims.

You are responsible for how you use outputs — including compliance with applicable laws (publicity, defamation, copyright, election-integrity rules, etc.) and for clearly disclosing AI-generated content when required by law or platform policy.

You agree not to use the Service to:

• Generate content depicting child sexual abuse, non-consensual intimate imagery, or other illegal content.
• Create deceptive or deepfake content of real people without their consent, impersonate others, or interfere with elections.
• Produce content that infringes intellectual-property rights, trade secrets, or rights of publicity.
• Harass, threaten, or incite violence; produce extremist content; or facilitate illegal activity.
• Reverse-engineer the Service, attempt to extract model weights, or circumvent safety filters and rate limits.
• Use automated scrapers or resell access to the Service without a written agreement.

We may remove content, block features, or terminate accounts that violate this section, and we may report illegal activity to the appropriate authorities.

The Service relies on third-party providers (AI models, payment processors, analytics, cloud hosting). Your use of those services through Lumo is also subject to their terms. We are not responsible for third-party services we do not control.

Lumo, its logo, website, app, source code, and design system are owned by Lumo or its licensors and protected by intellectual property laws. We grant you a personal, non-transferable, revocable license to use the Service while you comply with these Terms.

If you send us suggestions, ideas, or feedback, you grant us a perpetual, royalty-free license to use them without obligation to you.

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that outputs will meet your expectations.

To the maximum extent permitted by law, Lumo will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to the Service. Our total aggregate liability for any claim related to the Service will not exceed the greater of (a) the amount you paid to Lumo in the 12 months before the event giving rise to the claim, or (b) BRL 500.

You agree to defend, indemnify, and hold Lumo harmless from any claim, loss, or expense (including reasonable attorneys' fees) arising from your use of the Service, your Inputs, your outputs, or your breach of these Terms.

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or to protect the Service or other users. Sections that by their nature should survive termination — including ownership, disclaimers, limitation of liability, and dispute resolution — will continue to apply.

We may update the Service and these Terms from time to time. If we make material changes, we will notify you (for example, by email or an in-product banner) before they take effect. Continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the Federative Republic of Brazil, without regard to conflict-of-law rules. Any dispute arising from or related to the Service or these Terms will be submitted to the courts of the Judicial District of the City of Rio de Janeiro, State of Rio de Janeiro, Brazil, except where mandatory consumer law in your country of residence gives you the right to bring the claim before your local courts.

Nunu Company
Av. Ayrton Senna, 200, sala 605, torre 2
Rio de Janeiro – RJ, Brazil
Questions about these Terms? legal@lumo.ai.